Frequently Asked Questions
Q: DO YOU SHIP YOUR PRODUCTS OR OFFER HOME DELIVERY? WHERE DO YOU DELIVER? IS CURBSIDE PICKUP AVAILABLE?
A: Yes beginning in July 2022 we will begin shipping frozen meats via FedEx Ground for Home Delivery using insulated containers. Initially we will only ship to midwest states where there is a high likelihood the package will arrive within 1 day - so that is customers in the states of Illinois, Wisconsin, Michigan, Indiana, and Iowa. No shipping available in other states until we have a better idea of transit times for frozen foods. Items available for shipping will be available in our online store and will indicate Shipping as an option. No shipping of orders over 50 pounds, or milk, eggs, or custom meat orders at this time. We will ship only on Mondays and Wednesdays. Online orders received Wednesday through Sunday will usually ship on Monday, and orders received Monday and Tuesday will ship on Wednesday. Any order that can be shipped will also be available for In-store or curbside pickup during normal store hours.
Q: DO YOU HAVE A FARM STORE? WHAT ARE THE STORE HOURS? DO YOU HAVE A PRICE LIST?
A: Yes we do have a farm store which is open daily year round, hours are 10 AM - 6 PM on weekdays, and 9 AM - 5 PM on weekends. Items available in the store year round include fresh pastured chicken and duck eggs, raw Guernsey milk, grass fed beef by the cut, and pastured pork cuts, raw local honey, raw milk cheeses, grass-fed organic yogurt, and local organic beans and ancient grains. Seasonal items will include freshly harvested vegetables, pickled vegetables, pastured chickens, and Thanksgiving turkeys. The store is located inside the Brunner Family Forest Preserve, the address is 18N681 IL Route 31, Dundee, IL 60118. We have hundreds of items for sale in the farm store and the inventory is changing constantly so we do not publish a price list.
Q: DO YOU OFFER FARM TOURS?
A: Yes we offer a guided farm tours every Saturday at 1:00 PM, from May through November. Purchase your tickets ONLINE and meet at the entrance to the farm store for your tour guide. These tours will include a hay ride out to the pastures to visit the chickens, pigs, and cows and will take approximately an hour and 15 minutes. You will also see the vegetable plots, orchard, greenhouse, chick brooding area, and the pastures where the chickens, pigs, and cows spend their days. Boots or sturdy walking shoes & long pants are recommended since there is lots of tall grass, bugs, and even some muddy spots at the farm. No strollers will be able to navigate the pasture areas since it it tall grass with uneven terrain. During the winter the Forest Preserve is open to the public and most days you can visit the pigs, chickens, sheep, and cows in their winter quarters from the walking trails.
We also offer private guided tours by appointment only, the cost varies depending on the size of the group and length of the tour. We can accommodate up to 40 people per group on the hay wagon. Please contact our Farm Education Coordinator Aaron via email at firstname.lastname@example.org or via cell phone at 630-726-4850 to schedule a private farm tour.
The farm is located inside the Brunner Family Forest Preserve, with trails and paths around our fenced in fields and pastures. Visitors are welcome to explore the farm and Forest Preserve on their own, please do not enter any gates or buildings or touch the fences which may be electrified.
Q: HOW DO WE PURCHASE RAW MILK?
A: Demand for our raw milk usually exceeds the amount we can produce from our small herd of Guernseys. MOST of our milk goes to our longtime herdshare members and our farm Loyalty Club members that are spending $400+ per month on other products we sell in the store. If you are a Loyalty Club member and spending that much with us, you can email the farm store and reserve up to 2 gallons of milk for the upcoming week.
Each day, after we account for our Herdshare and Loyalty member milk reservations, we release the remaining amount for sale on our website. Please note it sells out very quickly. Each weekday morning, we update our online store with the amount of milk available for sale that day at 9:30 am. Milk customers can pre-order up to 2 gallons for pick up that day, and once their online order is completed they may stop by the store any time before 6 PM THAT DAY to pick up their milk order. On weekends, we update the website with available milk at 8:30, and customers will have until 5 PM that day to pick up their milk order. Any milk not sold online before the store opens will be available in the store for walk in customers.
Q: HOW DOES YOUR LOYALTY PROGRAM WORK?
A: ALL CUSTOMERS ARE INVITED TO SIGN UP FOR OUR NEW LOYALTY PROGRAM
You can enroll in the farm store at checkout by simply providing your mobile phone number. You will receive a text shortly which allows you to enter your name, email address, and birthdate into the Loyalty Program to complete the registration. You can also enroll in the program online by using this link.
BENEFITS OF ENROLLING IN OUR LOYALTY PROGRAM
5% OFF YOUR NEXT PURCHASE JUST FOR ENROLLING
ACCUMULATE POINTS WITH EVERY PURCHASE – WHEN YOU REACH 25 POINTS YOU WILL GET A $25 REWARD
$10 DISCOUNT ON YOUR BIRTHDAY
ADDITIONAL BENEFITS FOR REACHING $5,000 IN ANNUAL PURCHASES (FARM VIP LEVEL) – OR ON TRACK WITH AT LEAST $400 PER MONTH IN SPENDING
Reserve up to 2 gallons of milk per week via email
Reserve hard to find items in store with a phone call or email
Special discounts and offers periodically
Invite to VIP special events (dinners, barbeques, tours)
Guaranteed food allocation from All Grass Farms during the next “pandemic
Q: HOW DO WE ORDER GRASS FED BEEF, PASTURED PORK, AND CHICKEN?
A: We usually have a good selection of grass fed beef and pastured pork cuts available in the farm store year round. This includes a variety of steaks, roasts, ground beef, bacon, pork chops, shoulder roasts, hams, and even hard to find items like beef bones, organ meats, hocks, etc.
We raise chickens on pasture starting in early April through late October. We begin processing first week of June and have fresh chickens available for sale in the farm store through the weekend - these are available for sale frozen during the week. As of 2023 we will only raise chickens on pasture and supplement with certified organic no-corn and no-soy feed. Broilers can be purchased online for curbside pick up or delivery. Please check out FAQ questions about shipping and curbside pick up for more info.
We also sell bulk beef and pork packages, from a 15 lbs. beef/pork sampler all the way up to a half cow/hog. These bulk packages must be ordered online. To reserve a bulk package please click on the PRODUCTS tab above and visit the online store pages for our beef, pork, and poultry products. Beef/pork by the cut (steaks, roasts, ground, chops, brats, bones and offal) can be purchased in the store on first come, first served basis. Please scroll down on info about ordering custom beef or pork.
Once we receive your order, we will call or email you to confirm your order and setup a convenient time for you to pickup your order from the farm or arrange for shipping..
Q: HOW DO WE PICKUP OUR BEEF, PORK, AND CHICKEN ORDERS?
If you order a half or whole hog or beef, you will deal directly with the processor/butcher shop to customize your meat order. Our dedicated beef and pork processor is This Old Farm in Colfax, IN. We will contact you shortly before or after we take the animals into the processor so that you can contact them directly with your cutting instructions, such as the thickness of steaks, size of roasts, bone in or bone out, size of packages, etc. After your custom meats are dry aged (beef), cut and packaged, we will arrange for our staff to pick up from the processor and bring it to the farm. After that we will invoice you based on hanging weight of the animal, your incurred processing fees and pick up fee. All the custom meats are picked up at the farm store.
If you order one of the 50 lb. or less beef or pork packages, we will assemble the order and send an e-mail notoc once it is ready for pick up at the farm store. If you chose delivery - we will ship your order (no more than 50 lbs.) via Fedex on Mondays and/or Wednesdays and send e-mail confirmation and tracking information.
All chickens will be processed at Twin Cities Pack in Beloit, WI this year. We bring them back most of the weeks on Thursdays (june thru October) and have them available at the farm store. If you ordered online, we will assemble your order and send pre-alert message once it is ready for pickup at the farm store. If you chose shipping option, we will ship your order (no more than 50 lbs.) via Fedex on Mondays and/or Wednesdays and send e-mail confirmation and tracking information.
Q: WHAT IS INVOLVED IN PURCHASING A CUSTOM BEEF OR HOG ORDER? WHAT ARE THE CUTS AVAILABLE?
A: If you want to order a quarter or half beef, or half/whole hog, you can select from available butcher dates in upcoming months. We usually butcher beef once month, and hogs every quarter. You can choose to pickup your order either at the processor (Eickmans or Lake Geneva Country Meats), or pay an extra fee and we will pickup your order for you and store at the farm until you pick it up. When you order a custom beef or hog you will be able to choose all your cuts.
Just prior to us taking the livestock to the butcher, we will send you an email with a sample cutting sheets for your order, as well as contact information for the butcher. You can either email or call them with your cutting instructions, and they will walk you through all the options.
Q: IS GRASS-FED BEEF HEALTHIER FOR YOU THAN GRAIN-FED BEEF?
A: Definitely, grass-fed beef is lower in fat and calories. There are a number of nutritional differences between the meat of pasture-raised and feedlot-raised animals. To begin with, meat from grass-fed cattle, sheep, and bison is lower in total fat. If the meat is very lean, it can have one third as much fat as a similar cuts from a grain-fed animal. In fact, grass-fed beef can have the same amount of fat as skinless chicken breast, wild deer, or elk. Learn more about the health benefits of grass fed meats.
Q: WHAT IS THE DIFFERENCE BETWEEN YOUR PASTURED/FREE RANGE EGGS AND THE ORGANIC CAGE-FREE EGGS FROM THE SUPERMARKET?
A: The amount of vegetation - "greens" - they get in their diet. Most organic "cage-free" eggs from the grocery store are produced by hens roaming "free" inside a giant confinement facility, usually along with thousands of other hens. They may be "cage free", but they are certainly not free-range. They may have access to a small yard, but most will not ever go outside during their lifetime. They do eat certified organic feed, but that is the only similarity with our free range pastured hens. Our laying hens spend virtually their entire lives outside on grass, and their eggs tell the difference. Our eggs have a firm, rich orange yolk from all the chlorophyll in their diets, the grocery store organic eggs will have pale yellow yolks. Our girls eat their veggies, and it shows up with healthier chickens, who lay healthier eggs for health conscious consumers. For a nutritional comparison of pasture-raised eggs vs. conventional factory eggs, see this chart compiled by Mother Earth News.
Q: ARE DEPOSITS PAID FOR CHICKEN, BEEF, PORK, TURKEY, AND CSA ORDERS REFUNDABLE IF WE WANT TO CANCEL OUR ORDER? WHAT HAPPENS IF WE DON'T PICKUP OUR ORDERS?
A: Deposits are not refundable. If you would like to cancel your order we will credit your deposit toward any future purchases of our products. For example if you put a $100 deposit on a 25 pound beef sampler order and later decide to cancel your order, we will apply that $100 towards the purchase of milk, eggs, chickens, beef, pork, vegetables or whatever products are available in the farm store.
We have a limited amount of refrigerator and freezer space to store beef, pork, and chicken orders for customers. When your order is ready we will reach out to you via email to setup a pickup date and time. We will attempt to reach you three (3) times, if we do not receive any response we will offer your order to other customers on the waiting list. Orders not picked up within two weeks of contact will incur a 10% weekly storage fee.
Q: HOW MUCH FREEZER SPACE WILL WE NEED?
A: A 1/4 Beef (Split Half) will require about 5 cubic feet of freezer space; a side (1/2 Beef) will require 8-9 cubic feet of freezer space, and a whole beef will require approximately 12 cubic feet of freezer space.
Q: ARE YOUR PRODUCTS CERTIFIED ORGANIC?
A: No, although we do practice organic principals and go beyond organic standards with our pasture-raised livestock. Our Wiscoinsin farmland should be certified organic in 2022. For now we have decided not to certify any of our products due to the additional paperwork and fees associated with the certification process.
Instead we have opted to provide FIRST PERSON Certification - we let our customers inspect us and ask all the questions they have about our farming practices. We do practice organic farming principles, in fact we go "Beyond Organic" in most cases because of the way we raise our animals outdoors on pasture. For example, most "certified" organic chickens are raised in a huge confinement building and never see the outdoors, much less eat any greens or free range on pasture. Our hens may not be "certified", but they live on green pastures from late March through November. We can assure you they are the happiest, healthiest hens around and lay the most nutritious eggs available!